In the past when 1 or more items in an order can't be shipped out Swanson has shipped part of the order. I said that was crazy and asked why, the agent then excused herself to talk to a supervisor. I went to the website where I could (supposedly) track my order, and my antivirus software said that this was not a safe website! This is customer service? We’ve been developing targeted nutritional formulas, and growing the Swanson family since 1969, to share the best possible health and value … I still love that company and wish nothing but the best for the business and employees. Swanson could also have sent me notification by email that it intended to hold my entire order for 4 business days before shipping it did not. No response. I'm still waiting just to get a delivery date from Pitney Bowes. As a workaround. Response 12/04/2020 Hello, Your request to honor our Value Pledge has been addressed and resolved in response to the earlier complaint you submitted. Swanson is wonderful. But they made sure they took their money asap. What is the most stressful part about working at Swanson Health Products? There is constant scrutiny of the work you are doing, no matter how long you have worked there - two supervisors listen to multiple calls each week, you regularly listen to other rep's calls during meetings and heaven help you if a customer gives a rep a poor rating (even when the customer is really angry because of a policy of the company rather than what the rep said or did). 63 Swanson Health Products reviews. Been waiting literally months for my order. The customer service reps are told that negative feedback from customer will not count against them if the customer is upset about something that was not the rep's fault, but those negative ratings actually can be held against you. Ask a question about working or interviewing at Swanson Health Products. I've never had such poor service from this company. Read employee reviews and ratings on Glassdoor to decide if Swanson Health Products is right for you. What?Since calling didn't get me anywhere, I sent an email to Swanson's requesting a valid order status or a refund. Swanson Health Products ranks 108 of 684 in Pharmacy category. As others have mentioned, Email is a dead end as I have yet to hear a reply.I called Customer Care a 3rd time, on 11/25, and was told the order would arrive Mon/Tues of next week. I said all this to say that Swanson has made some absolutely TERRIBLE and HORRENDOUS business decisions recently, and I will never order from them again, unless they go back to the way they used to do business. Also, new warnings, recalls, side effects, clinical uses, and dosage. This last time, however, has been an absolute nightmare. When I was in training everybody was respectful and mentors introduced themselves to make you feel welcome, but once you're done with training nobody barely talks to you. It said ALL were shipped. I called after 10 days, when I saw on the tracking that the order had reached the next town over from me 5 days prior. Swanson is committed to quality and value; great customer support and 100% Money back guarantee. Eventually they agreed. In fact, I'm surprised by some of the complaints because they usually process and ship orders relatively efficiently. The strong point is the quality of their offerings, but the weak point is that the variety isn't as great as some other nutrition focused sites.This year deliveries have been slower than usual due to the covid situation, but still have received some deliveries faster than EU placed orders! This company fails basic customer service needs of being able to provide lead time for products that are indicated as available when ordering but are actually not availableOther words, they allow the customer to order the product under impression it is readily available when that is not the case, worse yet when contacted to provide lead time for the back ordered items they are unbale to do so. Help us be the best! Contact Swanson Health Products customer service. Even using it today, it has no tracking info and displays "We are working on your order". I don't like to work at a job where you are constantly being watched and monitored like you're a little kid. I am a loyal Swanson customer. Swanson Health Products interview details: 7 interview questions and 7 interview reviews posted anonymously by Swanson Health Products interview candidates. What is the interview process like at Swanson Health Products? Rate your employer to help people make better career decisions. maybe because it's only for smartphones? Yes, there is the occasional negative review posted on their website to make things look legit, but none of mine were ever posted. I miss this job! The shipping company Swanson uses, Newgistics, has thousands of complaints and lawsuits against them, 56K claimed losses from customers. The number was not what I was provided in the original email nor was it a truncated version of the original.The order was indeed listed as being delivered to my local Post Office as she had specified, so I figured I would get it the following Mon/Tues.Mon/Tues came and went with no delivery again, but now the tracking info had been updated as being shipped a 2nd time out of Atlanta. Call volume varies heavily depending on the day of the week, time of day and current sales. It could have done so here. For years, I was a loyal Swanson customer.Now I just need to get the in-stock items ordered on 11/06 and supposedly shipped on 11/10 (impossible to know for sure) - and forget Swanson.The same situation as in the previous review.Many thanks to previous reviewers: I know I shouldn't waste more time emailing or calling Swanson.It’s such a shame!They used to be good. Swanson Health Products has taken the guess work out of product research by posting user-generated content in the form of ratings and reviews. This is my 2nd review. Promises of training and advancement made, but then not done. Working in Manufacturing and making the product from start to finish taught me a lot! Women rate the female-friendliness of their workplaces on, Turn over was extremely high. All the bad reviews seem to be from people that had problems with shipping to other countries and NOT the products themselves. Immediate management has done the job themselves, so they clearly understand what it's like, know what you can and can't do and treat everyone with dignity. 1- they don't let me use paypal or amazon to pay, even though they supposedly offer those payment methods, but the buttons never work. My order doesn't contain anything they say will prevent it. Contests and fun activities outside of work. they let it spill all over every single vitamin bottle in t he box. Search for other Vitamins & … How many sick days do you get per year? On average, how many hours do you work a day at Swanson Health Products? They do have good products at good prices, but what does that matter if you don't get what you ordered -- and paid for?Update: I received a reply that is full of excuses and half-truths. I ordered a dozen almond butter jars a couple days ago. Easy job. Swanson ranks 113th among Vitamins & Supplements sites. My supervisors are very understanding and flexible, pretty accommodating, and mostly understanding. Great employees, very friendly and easy going, coworkers are like family. A free inside look at company reviews and salaries posted anonymously by employees. Their prices are great, and they would ship items on time and they would arrive on time. They arrived broken. Swanson is dedicated to helping our customers live healthier lives. Calls include order placement or inquires on orders. The pricing was very reasonable and vitamins were as advertised. The workplace environment is very fun and welcoming. Swanson Health Products is a cutting edge facility and gives it's employees a sense of unity and community. The point is your system is messed up and Customer Service can't really help. Specialties: Swanson Health retail has what you need to achieve your health and wellness goals. The Attendance points policy is a bit strict and doesn't bend for "emergencies" etc. So I opted to have them call me back. (BIG red flag there) So, despite the warning, I tried to track it. (I actually just discovered this place recently). I will use the case of Swanson health care products review to describe how this multi-level marketing company works and its products’ benefits. They said they'd ship a replacement and I'd get it in a few days. They resolved the problem by 2 which was really the post office problem. Although the management is friendly, they do not pay attention to feedback. i can NOT believe how clueless this Site is now …, Swanson is committed to quality and value, Swanson's ordering and delivery bottoms out. Willing to get rid of good employees with no thought. I was no longer happy in my position and chose to leave the position. Production expectations extremely high. How are the working hours at Swanson Health Products? Our community is ready to answer. Consumers complaining about Swanson most frequently mention customer service, debit card and hlth prod problems. What are the ste…. The management is respectful, nice, and says I treat people how I want to be treated. I enjoyed my years working here and my coworkers made my decision to move on very hard. Calls can also include questions on products and what products work the best. They need punished. Swanson's management need to get this resolved ASAP before it gets worse. Swanson Olive Leaf Extract Supplement: 500 MG Olive Leaf Extract Capsules with 20% Oleuropein - Antioxidant Rich for Immune Support and Cardiovascular System Health - 120 Capsules 4.6 out of 5 … Its nice to interact with the people who work there. Wow, I'm stuck in a Bill Murray movie.This puts it at 17-18 days after placing the order for in stock items. It seems as if things are never good enough. COVID update: Swanson Health Retail Store has updated their hours, takeout & delivery options. Rating a supplement store a 1 because they offer Spanish translation has nothing to do with their products or their service. they are unprofessional, scammy fly by nights now. I still should have had my order by now. I think that's their motive for failing to function or allow normal payment that's ostensibly available.2-- BAIT AND SWITCH. I would get them in about 3-4 days after ordering. Swanson Health Products uses quality Garcinia Cambogia extracts and contains a […] At first they didn't want to do that. I requested the tracking number she was using for my order so I could check it myself. as it got under the caps.4-- i tried to use the customer service chat window, but it has some kind of super stupid thing where it asks you to press 1 for english and 2 for spanish. The pay could be higher but you get product discounts at unheard of prices, there’s an on-site massage therapist that Swanson’s pays 50 percent of your cost, and an on-site gym free for any employee to use, so all that more then makes up for the lower pay. Moreover, according to the tracking information, as of December 11, 6 days ago the order was in Monroe, NJ, one town over from me, and there was no explanation of why almost a week later I didn't get it. I also tried to track my package with several universal tracking websites, and still no results. I think that prescriptions and other medications aren't the best for you and side effects alone are down right scary!! You just can't get this stuff anywhere else for the price. Honestly, the Chicago office is a train wreck. We carry everything from organic & natural groceries, a large array of supplements, natural beauty products, eco-friendly home goods, health… The attendance points system is harsh. It appears that Swanson's has taken a turn for the worse since Lee Swanson retired and the company was taken over by a conglomerate.My issues pretty much fall inline with many of the reviews before me.Placed an order on 11/13/2020, received a shipment notification on 11/16/2020, and all looking good until I tried to track it using the Pitney Bowes tracking number. However, there were many changes made in the call center and I started as an individual that could help people to the very best of my ability, that changed when the owner sold the business, after a handful of years, the business became very robotic and scripted. Read More… swansonvitamins.com reviews. Trust pilot should not be first in the google search for their reviews if they are not going to filter out irrelevant ones. I understand when you have a business you want to have outstanding customer service, but I feel like I can't be myself and I have to talk like a robot. Company can't seem to do anything right. Swanson’s went above and beyond for me in this area. Up until now, they had been great. I have literally never had this happen before, despite me ordering various items from Ebay and other online companies extensively over the past few years. But now their business practices are completely unacceptable, and I absolutely will not do any more business with them again until things change back to the way it was before. They try to make you sign up for some other scammy service in order to pay. Again, I had to be called back by a Filipina gal from an overseas call center. Called and finally talked to Swanson......no big deal.....order on its way. The most enjoyable part of the job was helping the customer and making the customer happy by the end of call. Swanson Health Products Machine Operator (Former Employee) - Fargo, ND - September 14, 2015 country kitchen was a good work place enviroment nice people nice customers., Good food, good tips great mangement and good hrs I have been ordering from Swanson now for the past couple of years. As with many companies there can be some issues with communication between departments. idk ! and i lost some of the product, and also it compromised all t he vitiamin products' purity. Mandatory OT and weekends required for production, unattainable production and shipping goals. Alright ty for that thomas, it could all have been avoided with a simple reply to emails. Fair amount of pressure to keep calls under 2 minutes. Excellent products on reasonable prices !!! Fast paced, angry customers, and constantly being monitored. Swanson is the ONLY place that doesn't use all the garbage I'm allergic to and all the ingredients are listed on the bottles. A free inside look at company reviews and salaries posted anonymously by employees. I will now have to report them to my state consumer affairs division. My daughter has horrible eczema and I have talked about it on here before. If you don't believe my testimonial after spending many hundreds with them, go on their website. It’s worth paying more for a company that doesn’t cut corners. The agent apologized and said they were using Pitney Bowes to get past Holiday shipment surges but were having issues. When I got hired within the first month I had some unexpected things happen and I had to renegotiate my schedule 3 times. Very positive environment. Very corporate. I guess they fail to realize the customer ordered the item in the first place because he needed it timely and if they had been honest the first time around he would have gone to an alternative source, Only the latest review will count in the company's TrustScore. My order was done online on Nov 22, 2020. 60 Swanson Health Products reviews. Reviews of Swanson products including quality ratings and comparisons by ConsumerLab.com which tests and reviews vitamins, supplements, nutrition, and heath products. Service 14 I , like so many others, DO NOT OWN A CELL PHONE or wireless anything.This is def one BAD , deteriorated, poorly managed company that must NOT be allowed to get away with it. Many orders, no issues really. I tried for 2 or 3 months , and finally realized i just have to input my paypal debit card number for payment instead of paypal account. that's a crime i believe. Felt like chained to equipment at time. We want to help you find great companies. It did not feel natural and I was unable to help people the way I could before, if I did, I would be reprimanded. How long does it take to get hired from start to finish at Swanson Health Products? Overall if you can play the game it’s a fun place to work but only if you make it into Jordan’s in club. Many wonderful people. Heard Swanson was great to work for in the past, current managers only want profits and don't care about the employees they make the profits from. She came back and said I should get it by Mon/Tues next week. At least 70%. “We post reviews as a service to our customers. I was very happy when I found out that the company is located in Europe, so i … However, great coworkers, flexible scheduling, and decent hourly salary make this a great job for me as a student. Be careful, you can be let go for things out of your control no matter how much you give to the company. I loved working at Swanson's. Half of deliveries do not arrive on time. They used to be such a good site! "Unlike most reviewers, my experience with Swanson is generally good. Productive and learned something different each day, If you like constant surveillance, this job is for you. They have lost this customer until they can prove their capable.PS: Thomas M, no need to reply back to my review and ask me to contact Customer Service. Relaxed atmosphere, good pay, I like people telling there life stories to me. I did not. Swanson Health Products (SHP) is a natural health catalog and Internet marketing company headquartered in Fargo, North Dakota.The company sells natural health and wellness products, including health foods, dietary supplements such as vitamins, minerals, herbs, as well as natural personal care products direct to consumers through mail-order catalogs and an e-commerce website. So this gal finally said she would upgrade and expedite my shipment with "fast shipment" - whatever that means - through UPS - and I would get it in 1-4 days from now. They send out false advertisement to customers and then we have to deal with the angry customers because the promo is not what they promised online. The hardest part of the job is problem solving for customers that did not receive adequate customer service or products. What Is Swanson Health Products? They had held my order for 4 business days, claiming that one item was in a different warehouse. Customers can be rather entitled and rude at times, but that is anywhere! Every item I ordered was in stock. I enjoy my job immensely and would definitely recommend, Amazing culture, nice people, extremely generous employee discounts. Glassdoor has 66 Swanson Health Products reviews submitted anonymously by Swanson Health Products employees. I have ordered from this company a few times over the past few years. Queenie (verified owner) Saturday 17th August 2019 it took me a long time to wash it off of them all! At least 2 different people will listen to random calls of yours each week, often taking points off for minor, subjective things like saying "um" or "uh-huh" a few "too many" times or not using a phrase deemed "empathetic enough" within roughly a second of a customer complaint. An alternative and longstanding solution for poor digestive health is to try a probiotic regimen. With that, this review would like to introduce Swanson Health Products, a brand dedicated to providing people with targeting probioticsto significantly improve their digestive health. Read 1 more review about Swanson Health Products Europe Only the latest review will count in the company's TrustScore Nina 1 review. The management is very strict and they tend to look for things to find fault with. I insisted they overnight it. Swanson Healthy Products Turmeric Supplement is a health supplement that states it contains many benefits. I had to get the tracking details from their live chat, as Mike suggested I do. Swanson Health Products. And i took screen shots as i did not trust them to subtract the proper sale amount difference in some magical phase of checkout.3- today i got my order, and it had one big pump bottle of soap in it, which they didn't bother to put into a ziplock bag. The supplements work as they are intended to, and if you go on the website you can see actually consumer reviews. This one told me that the last time my order was updated was on the 17th, when it was in Atlanta in some distribution facility. Then they told me the item that held up the order the first time would be held from the rest of the shipping and again it would be 4 business days before that would ship. Don't get me wrong. I do note that a number of the people posting negative reviews about Swanson have not posted any other reviews here. Overall loved my time there. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Every product has some reviews. Turns out this gal was from the Philippines. We make it easy for customers to choose the best product, no matter their health journey. BUT I CAN'T PRESS THEM. Swanson Vitamins is a store where you can find the largest collection of vitamins and supplements, natural health products, probiotics, cleansing and detoxification products, organic foods, and more at … I have used Swansonvitamins for a very long time now and have found their service and products very reliable. Saw their ranking and was shocked bc they've been great to me. The stress levels were high, a good portion of the call center was sent to the Phillipinnes and customers were not happy with their service. No response. They did not give me the sale prices shown on each item listing. I don't know if this is a Pitney Bowes problem, a Swanson's problem, or both.Customer Care is in a position where they can't properly help customers. For centuries, this herb has been utilized in the Ayurvedic healing practices. To all potential customers avoid shopping with this company no matter how good the deal is. I will have to force a refund apparently, since i did use paypal, to cover my buttt just in case. Being in this field since 1969, Swanson’s products are aimed at bringing about vigor and health to individuals of every age with the promise of delivering quality natural health product at an affordable price. I have reported this all to the BBB and I suggest everyone else caught up in this scam does the same.Order #78648770. Online ordering is a disaster. Performed routine tasks for maintenance, along with troubleshooting to fix new problems. Nobody seems to care. What is Swanson Health Products sick leave policy? Swanson's specializes more in health supplements than foods, but there is still a fairly good amount of food here. The managers don't have a clue how to run an e-commerce business. Box 2803, Fargo, … So I called back. I had been a long-time Swanson customer. 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On Products and Puritans Pride pros and cons using consumer ratings with latest reviews. `` for a company doesn! For in stock items to support good Health, weight management and beauty a tracking number she using. Items on time Store in Fargo, ND items on time and they arrive! Promised with tracking information today, it has no tracking info and displays `` we are working on order! You to go the natural route honesty and that is the work environment and culture at. Is very strict and they were so busy that they could not answer my call is solving! Happen and i lost some of the job was helping the customer happy by the end of.! And wish nothing but the best for the price has the best for the price a pc ca n't this..., here i come keep calls under 2 minutes ago and still did n't get it in a Bill movie.This... Enjoyable part of the population Store a 1 because they usually process and ship orders relatively efficiently ;... 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